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Code of Business Conduct and Ethics

Our Commitment

Lazada is an organization with strong values of responsibility and integrity. Our written standards and policies contain general guidelines for conducting business with the highest standards of ethics.

Lazada is committed to an environment where open, honest communications are the expectation, not the exception. We want you to feel comfortable in approaching your supervisor or management in instances where you believe violations of policies or standards have occurred.

In situations where you prefer to place an anonymous report in confidence, you are encouraged to use this hotline, hosted by a third party hotline provider, EthicsPoint. You are encouraged to submit reports relating to violations stated in our written standards and policies, as well as asking for guidance related to policies and procedure and providing positive suggestions and stories.

The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose. In addition, if you have any enquiries regarding your item’s order status, cancellation or return of ordered items or any other questions on our service, please reach out our customer care team via the following links:

• Singapore https://www.lazada.sg/helpcenter/?spm=a2o42.home.header.5.654346b5kE5LmF
• Malaysia https://www.lazada.com.my/helpcenter/?spm=a2o4k.home.header.5.75f82e7e01uKEt
• Thailand https://www.lazada.co.th/helpcenter/?spm=a2o4m.home.header.5.11251aa3ytONAG
• Indonesia https://www.lazada.co.id/helpcenter/?spm=a2o4j.home.footer_top.1.57997838NV8nqi
• Philippines https://www.lazada.com.ph/helpcenter/?spm=a2o4l.home.header.5.239e6db4HK1PI4
• Vietnam https://www.lazada.vn/helpcenter/?spm=a2o4n.home.header.5.1905e182o64zY3

EthicsPoint is NOT a 911 or Emergency Service:
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.